Returns + Exchanges
What is your return policy?
At Pacific Paper Co. we select our products carefully, considering both quality and affordability. We diligently represent each product to its full potential however there may be slight variations in colour and texture due to differences in computer settings. We strongly encourage customers to order samples to ensure that your large orders arrive as expected.
We are pleased to offer a 30-day window for returns on most items*. If you would like to return your purchase, we'd be happy to exchange the merchandise or issue a refund with the exception of shipping and handling costs. Pacific Paper Co. does not provide free return shipping.
Please contact us at firstname.lastname@example.org within 48 hours of receiving your order and share the reasons for your pending return. We will send you instructions on how to return your parcel. All returned merchandise MUST arrive in the condition that you received it in and in the appropriate packaging. We are unable to accept products that are creased, bent or damaged in anyway during the shipping process. Pacific Paper Co. is not responsible for lost parcels. We recommend using insured, trackable shipping methods through FedEx, UPS, Purolator or Canada Post.
*Please note that all Japanese and cotton decorative paper sheets, custom cutting, sale items and special orders cannot be refunded or returned.
Credit card transactions will be refunded after we have received and reviewed the returned merchandise. Please allow up to 5-10 days for the refund to appear on your credit card statement. Please contact us at email@example.com if you have any questions regarding returns.
We are passionate about providing unparalleled support to our customers. If you are looking for something specifically or have questions about our products, don't hesitate to get in touch with us!