FAQs
Thank you for visiting Pacific Paper Co. We've answered a few of your frequently asked questions, and saved them here. If you still have questions or would like to get in touch, we would love to hear from you. Please visit our contact page or send an email to: info@pacificpaperco.ca We work hard to respond to inquiries from Monday - Friday 9:00-5:30 PST. We are closed on Canadian statutory holidays.
Does Pacific Paper Co. sell samples?
Single product samples can be purchased on our website. We want you to be able to purchase just what you need for your invitation samples, so you aren't left with extras so there are no minimum order quantities required for any of our DIY invitation materials. Sample orders (with a subtotal less than $12) will be shipped by Canada Post letter-mail, there is no tracking information available for this service.
We'd be happy to mail up to 8 paper colour swatches (approximately 2.5"x3") and 3 wax seal swatches at no charge, please email us at info@pacificpaperco.ca with your selections.
How much is shipping and handling?
We offer affordable, flat rate shipping based on your order-subtotal within Canada and the Unites States! To see these rates, please visit our shipping page. For international orders, please contact us at info@pacificpaperco.ca. We'd be happy to provide you with a custom shipping quote.
When can I expect to get my order?
Orders take approximately 1-3 business days to process. Please allow additional time for shipping. We use Canada Post and Purolator Express to ship our orders.
Most of our products are typically in-stock. If a product is temporarily out-of-stock, new inventory will be available within 7-10 days. Please allow 4 - 8 weeks for re-stocking ribbon and wax seals.
A signature is required for all orders sent to a business address. Residential deliveries don’t require a signature, please email us at info@pacificpaperco.ca if you wish to have a signature required on delivery. Pacific Paper Co. is not responsible for lost packages after Canada Post or Purolator updates a parcel status to delivered.
In the unlikely event of product damage upon arrival, please hold on to all shipping package materials and contact customer service within 48 hours of delivery at info@pacificpaperco.ca
What is your return policy?
At Pacific Paper Co., we have carefully selected our products considering both quality and affordability. However, if you need to make a return, please visit our returns page for more information.
Does Pacific Paper Co. have a trade account program?
Yes we do! Please visit our page about trade accounts to fill out an application form.
At Pacific Paper Co. you're part of the family; a group of driven designers, creatives and paper crafters who share a passion for paper design.